20 year content strategy veteran, Sharon Burton. Sharon Burton consults about content strategy, content business issues, social media and managing post-sales customer experience issues.

The most important trait of a technical writer

The most important trait of a technical writer

I have read a few discussions on LinkedIn lately about what core skills a technical writer needs. The answers have ranged all over, from high technical skills to proper grammar and spelling. I have one word for you: Curiosity. That’s it. That’s the difference. Why? I can teach someone to write. I can give them the Good Writing Guidelines, I can set up a structure that they need to follow to create topics. I can teach the basics of any tool we choose. I can teach them about audience and what the audience needs and how that impacts...

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