Taxonomies and folksonomies
While I was at LavaconĀ a while ago (a great conference if you can possible do it), I listened to a talk about taxonomies. How understanding the words that perhaps your content development group uses to talk about things improved the content. Understanding the taxonomy and simplifying it can reduce customer confusion and, if you localize, reduce localization costs. The speaker recommended identifying the main term and the current alternates and then deciding the relationships between them and what term you might standardize on. While this was...
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