20 year content strategy veteran, Sharon Burton. Sharon Burton consults about content strategy, content business issues, social media and managing post-sales customer experience issues.



I provide companies with onsite or virtual training in issues around content workflow and content development, as well as tools used in the content development workflow process.

Training content is customized to meet the needs of your company or professional organization.

I’m successful as a instructor if your team learns what they need to be successful. We can make that happen.


Typical Topics

  • Topic-based authoring
  • Clear Writing/Communication
  • Content Development Best Practices for your Organization
  • General Business Writing
  • Writing for Reuse
  • Understanding your Audience
  • Are your product instructions meeting your customer experience goals?
  • Essential Communication Tips and Techniques for Engineers
  • And more


  • MadCap Software, including Flare®
  • Author-it® Software
  • Technical Communication Suite, including FrameMaker® and RoboHelp®
  • And more

Whether your location is in the US or international, contact me to find out how I can cost-effectively train your staff in these and other topics. Using virtual tools, like GoToMeeting and Dropbox, we can make remote training work!

Contact me to start the discussion

Contact me for details and a proposal using the form below.

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By Sharon Burton

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