The forgotten part of the customer experience

Posted on Jan 23, 2014 | 2 comments

How good are your product instructions? How do you even know? Yet product instructions are the first point of contact with a product.  Product instructions are central to the post-sales customer experience. Product instructions: the unexamined piece of the Customer Experience Free webinar Feb 4 at 1pm Eastern. What you will learn Attend this free webinar to learn more about: 95% of your customers are using the product instructions 71% of your customers think if the instructions are confusing or incomplete, the overall quality of the product...