If you’re creating content in Word, FrameMaker, or InDesign, your content costs are far too much and you’re probably getting unhelpful content.
Customer content, such as product instructions, are critical to the customer experience. But developing content in the wrong tool adds unnecessary costs and results in not enough content to meet your customers’ needs.
Read this series to find out more.Read the articles read more
The missing part of your Customer Experience program is your product instructions.
Product instructions are used by your customers but your customers are angry and upset about the quality of your instructions. This is negatively impacting your customer experience.
Read the series to learn more.Read the articles
Do you have writers who need to brush up their skills? Engineers who can’t communicate? Moving to a new content development tool?
I provide companies with onsite or virtual training in issues around content workflow and content development, as well as tools used in the content development workflow process.
Courses can be customized to meet your needs.See the list of classes read more